Purpose
This CCTV Privacy Policy outlines how McCullough Robertson Lawyers (we, our, us) manages the collection, use, storage, and disclosure of personal information collected through our closed-circuit television (CCTV) system.
CCTV monitoring enables us to safeguard our employees, clients, and visitors, protect our premises and assets, aid in crime prevention and response, and ensure compliance with legal and regulatory standards.
This policy applies to all employees, contractors, clients, and visitors to our premises where CCTV monitoring is in place. It should be read in conjunction with our Privacy Policy, which sets out how we handle personal information more generally. This policy prevails to the extent of any inconsistency with the Privacy Policy, in connection with our use of CCTV.
Definition
In this CCTV policy ‘personal information’ means any information or opinion about an individual who is identified or reasonably identifiable, regardless of whether it is recorded in a material form or not.
Collection of personal information
We collect footage, including personal information, through our CCTV systems, including:
- visual images of individuals;
- movements within the premises; and
- actions and behaviour while on our premises.
CCTV cameras are installed at building entrances and common areas. CCTV cameras are positioned in a way that best addresses the purposes of collection and are not installed in private areas such as restrooms, locker rooms, wellness or family rooms, or similar sensitive locations.
We will clearly display signs indicating that CCTV monitoring is in place and include contact details for more information. We do not use covert CCTV or facial recognition technologies.
Use of CCTV footage
We collect and use CCTV footage for the following purposes:
- security monitoring and incident investigation;
- protection of staff, clients, visitors, and property;
- monitoring compliance with workplace policies and procedures;
- assisting law enforcement or regulatory authorities when required, and
- where otherwise permitted by law.
Footage will not be used for employee performance monitoring, unless related to a security or misconduct investigation and permitted under applicable law.
Disclosure of CCTV footage
We may disclose CCTV footage to the following parties in connection with our permitted purposes and uses:
- law enforcement agencies for investigative purposes;
- insurers and legal representatives in relation to claims or disputes; or
- regulatory bodies or government authorities where required by law.
Other than as specified above, we will not disclose CCTV footage to other third parties.
Storage and security
We take reasonable steps to protect CCTV footage from unauthorised access, misuse, interference, loss, modification, or disclosure by implementing:
- secure storage systems with controlled access;
- encryption of electronic files;
- regular review of access permissions; and
- monitoring of internal access to CCTV footage.
Footage is retained for a period of 40 days, unless it is required for investigative or legal purposes. After this period, footage is securely deleted or destroyed.
Access to CCTV footage
Access to CCTV footage is restricted to authorised personnel only. Employees or individuals who appear in the footage may request access to personal information under the Privacy Act. Requests must be submitted in writing to our Privacy Officer using the details set out below.
We may refuse access to footage where permitted by law, including where:
- it would unreasonably impact the privacy of others;
- it would prejudice an ongoing investigation or legal proceeding; or
- it would breach legal obligations or confidentiality.
Complaints and feedback
Subject to the exceptions set out in the Privacy Act, you may seek access to and correction of the personal information we hold about you. If you have any questions or concerns about this policy or how your personal information has been handled, please contact our Privacy Offer using the details set out below. We will take steps to investigate your complaint or consider your request, as applicable, and respond to you within a reasonable timeframe.
Street address: Level 11, 66 Eagle Street, Brisbane, Queensland 4000
Email: privacy@mccullough.com.au
Telephone: +61 7 3233 8888
Fax: +61 7 3229 9949
If you are not happy with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) through their website at https://www.oaic.gov.au, by emailing enquiries@oaic.gov.au or by calling 1300 363 992.
Our CCTV privacy policy was last updated on 13 June 2025.